FAQs

SHIPPING INFORMATION

Shipping times: Orders are sent within 3 - 5 days of being received. Average Australian Post delivery times are 3 to 6 business days for metro areas and 4 to 7 days for regional areas. There is some potential for delays due to Covid-19 as well as during peak times such as Easter and Christmas. If you are requiring your order urgently, please contact us for express shipping options.

Eligible delivery areas: Australia wide.

Please note: All orders are sent with Authority to Leave. If no one is home to receive you order, Australia Post drivers will attempt to leave it in a safe place by the front door. If that is not possible, a slip will be left and your order will be taken to the nearest Australia Post outlet for collection.

If the wrong shipping address is provided or the package is not collected from the Australia Post outlet within 5 business days, you will be required to pay the additional fees to have the package redelivered. If your order has gone beyond the recommended 4 week use by date, your order can not be resent, and you will need to reorder.

 

CAN I HAVE MY ORDER DELIVERED ON A SPECIFIC DATE?

We do our best to have orders arrive as close as possible to your required date. However, shipping times can not be guaranteed, so a 1 - 2 week leeway is allowed.

 

HOW CAN I TRACK MY ORDER?

Tracking will be provided on all orders. You will receive an email when your order is on the way, and you can see your orders progress at all times.

 

CAN I PICK UP MY ORDER?

Yes! If you are a local, you are more than welcome to contact us regarding pick up from Morphett Vale SA. In this case you will be provided a code to enter at checkout to refund shipping costs.

 

INGREDIENTS

Vanilla: flour, butter, eggs, sugar, cornflour, vanilla extract, fondant

Vanilla Sprinkles: flour, butter, eggs, sugar, cornflour, vanilla extract, colourful sprinkles fondant

Chocolate: flour, butter, eggs, sugar, cornflour, cocoa powder, vanilla extract, fondant

Vegan: flour, vegan butter, sugar, cornflour, baking powder, vanilla extract, vegan fondant

Gluten/Dairy Free: gluten free flour, eggs, dairy free butter, cornflour, vanilla extract, fondant

PLEASE NOTE: While I take great care, my gluten/dairy free and vegan cookies are all made in the same area as all my other creations, so contamination is still a risk. Please take care if food intolerances are serious e.g. analphylactic. 

 

CAN I ALTER COOKIE BOXES TO FIT MY THEME?

Yes! Custom orders are our specialty. So if you have something in mind that you don't see in the listings, please send an email to sarahfaecreations@gmail.com, or fill out a custom order form, found on the main drop down menu on the website homepage.

 

HOW LONG DO THE COOKIES LAST?

Each cookie is individually wrapped in cello bags and will stay fresh for at least 4 weeks in a cool, dry place.